Privacy Policy for Ink & Spoon
Effective Date: May 1, 2024
Welcome to Ink & Spoon! We are dedicated to delivering chef-curated meals directly to your door, offering convenience and culinary delight. Your privacy is paramount to us, and this policy outlines how we collect, use, protect, and handle your data when you use our website and services.
1. Information We Collect
To provide our meal subscription services, we collect various types of information from and about you, including:
- Personal Identification Information: Name, email address, postal address (for delivery), phone number, and account login credentials.
- Payment Information: Credit card details, billing address, and other payment-related information processed by secure third-party payment processors. We do not directly store full payment card numbers on our servers.
- Subscription and Preference Information: Your meal plan choices, dietary restrictions, food preferences, delivery frequency, and scheduling preferences.
- Communications: Records of your correspondence with us, including customer service inquiries and feedback.
- Technical Data: IP address, browser type, operating system, referring URLs, site navigation paths, and other data collected through cookies and similar technologies when you access or use our website. This helps us understand how our site is used and improve your experience.
2. How We Use Your Information
We use the information we collect for several purposes to operate our service and enhance your experience:
- Service Provision: To process and fulfill your meal subscriptions, manage deliveries, and confirm orders.
- Account Management: To create and manage your Ink & Spoon account, including facilitating weekly menu previews and flexible delivery scheduling.
- Communication: To send you order confirmations, delivery updates, weekly menu highlights, recipe inspiration, promotional offers (if you opt-in), and respond to your inquiries.
- Improvement of Services: To analyze user behavior, personalize your experience, and improve our website functionality, service offerings, and popular recipes.
- Marketing and Analytics: To understand market trends, conduct internal research, and deliver targeted advertising, always respecting your preferences.
- Legal Compliance and Security: To detect and prevent fraudulent activities, enforce our terms and conditions, and comply with legal obligations.
3. Sharing Your Information
We may share your information with trusted third parties under specific circumstances:
- Service Providers: We work with third-party vendors for payment processing, delivery logistics, website hosting, data analytics, and marketing assistance. These providers are obligated to protect your information and use it solely for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
- With Your Consent: We may share your information for any other purpose disclosed to you at the time we collect the information or with your explicit consent.
4. Data Security
Ink & Spoon employs robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure socket layer (SSL) technology, and access controls to our systems. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that inaccurate or incomplete data be corrected.
- Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: You can request that we limit the processing of your data under certain conditions.
- Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your data for direct marketing purposes or based on legitimate interests.
- Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.
7. Children's Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently received personal data from a child without parental consent, we will take steps to delete such information immediately.
8. Changes to This Privacy Policy
Ink & Spoon reserves the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "Effective Date." We encourage you to review this policy regularly.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Ink & Spoon
1478 Calligraphy Lane, Suite 300,
Kansas City, MO 64108
United States